The Zero Trust Mistakes 90% of Companies Are Making (Microsoft Insiders Reveal All)

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The Zero Trust Mistakes 90% of Companies Are Making (Microsoft Insiders Reveal All)

Microsoft's Secret Zero Trust Playbook: What 150+ Customer Workshops Revealed

Merill Fernando

Aug 02, 2025

Transcript

In this eye-opening episode, I sit down with Microsoft's Clay and Ramiro, two Customer Experience (CxE) architects who've collectively run over 150 Zero Trust workshops with enterprise customers.

They reveal the shocking gaps they consistently find—like customers spending millions on compliance policies but forgetting to actually block non-compliant devices with conditional access.

We dive deep into their comprehensive Zero Trust Workshop framework that's become the "seventh wonder of the Excel world," discuss why partners are scrambling to get trained on their methodology, and explore how AI is about to reshape the entire Zero Trust landscape.

If you think your organization has Zero Trust figured out, this conversation might just change your mind.

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About Clay and Ramiro

Clay and Ramiro are architects in Microsoft's customer experience (CXE) team. With over a decade of experience each at Microsoft, they specialize in helping the largest and most high-profile customers navigate complex deployments and security challenges. Ramiro has a background in engineering and was part of the team that built ADFS, while Clay focuses on the Intune side of things. They are the key figures behind the development and refinement of Microsoft’s Zero Trust Workshop.