Building Entra's CA AI Agent: A Creator's Perspective

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Building Entra's CA AI Agent: A Creator's Perspective

Go behind the scenes with Microsoft PM Jordan to hear the origin story, customer feedback, and rapid development process that shaped the CA Optimization Agent.

Merill Fernando

Jul 26, 2025

Transcript

In this episode, I sit down with Jordan Dahl, a Product Manager on the Entra Conditional Access team, to discuss the newly GA'd Conditional Access Optimization Agent. Jordan shares the origin story of the agent, explaining how customer feedback about the difficulties of managing CA policies at scale led to its creation. We delve into how this AI-powered "digital colleague" works to identify and remediate security gaps, its future roadmap including Service Now integration and phased rollouts, and how you can get started with it in your own tenant.

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About Jordan

Jordan is a Product Manager on the Entra Conditional Access team at Microsoft. Her current focus is on the Conditional Access Optimization Agent. Previously, she was a PM for per-policy reporting in Conditional Access and for Groups within Entra.

LinkedIn - https://www.linkedin.com/in/jordan-dahl-840182127/

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